What is your hire service all about?

Our hire service allows you to rent high-quality rehabilitation equipment for temporary use. This is especially useful for individuals recovering from injuries or surgeries, caregivers looking for short-term solutions, or anyone in need of specialized equipment without the commitment of purchasing.

How do I place an order to hire equipment?

Easy, initiating a hire order is a simple process. As you explore the range of available equipment on our website, you can take advantage of the shopping cart feature. After you've populated your cart with your desired items and submitted your order, our team will reach out to you to confirm the details. Alternatively, you have the option to give us a call, where our staff will be more than happy to walk you through the process step by step.

How long can I rent the equipment for?

The duration of the rental period varies according to your specific requirements. Our standard minimum rental period for all equipment is 2 weeks. Following this initial 2-week period, you have the flexibility to select the rental duration that works the best in your situation.

How can I make payments for the equipment?

The payment process for the equipment you rent is streamlined and user-friendly. When you initiate your order, we securely store your credit card details along with your email address.

The payment cycle operates on a 4-week basis, aligning with your hire period. At the end of each 4-week cycle, we will automatically charge your recorded card for the previous month's usage.

Rest assured, for every payment, you will receive an emailed receipt for your personal records, allowing you to keep track of your transactions.

This recurring payment structure continues until you communicate to us that the equipment is ready for return or collection. It's essential to note that our payment system is built with security in mind, ensuring the safeguarding of your personal and financial information.

Should you encounter any payment-related concerns, our dedicated customer support team is readily available to assist you.

Don't hesitate to reach out to us; we're more than happy to guide you through the payment process or address any questions you might have. We are fully committed to ensuring a seamless rental experience for you from the beginning to the end.

1. Provide Third Party Information: During the rental order process, you'll have the option to provide details about the third party responsible for the payment. This could include their name, contact information, and any specific billing instructions.

2. Verification and Approval: We may need to verify and approve the arrangement with the third party. This could involve confirming their billing details and ensuring that the arrangement is acceptable.

3. Invoicing: Once approved, we'll generate an invoice for the third party based on the rental details you've provided. The invoice will outline the equipment rented, the rental period, and the associated costs.

4. Payment: The third party will receive the invoice and be responsible for making the payment according to the agreed-upon terms. This could involve direct payment to us or coordination through their own billing processes.

5. Confirmation: Once the payment is received and processed, we'll send you a confirmation of the payment and the rental order. You can then proceed with picking up or receiving the equipment.

If you intend to use this option, it's a good idea to inform the third party in advance and coordinate with them regarding the details. Please note that specific steps and procedures might vary based on the third party's requirements and our own billing practices.

If you have any questions or need assistance with invoicing a third party, feel free to contact our customer support team. We're here to help make the process as smooth as possible for you and all involved parties.

Absolutely, your assumption is correct. We do offer a pick-up service for when you no longer need the rented equipment. Just as we deliver and install the equipment to ensure a hassle-free experience for you, we also provide a convenient way to return the equipment once your rental period is complete.

When you're finished using the equipment, you can simply get in touch with our customer support team to schedule a pick-up. We'll coordinate a suitable date and time for our team to come and collect the equipment from your location. This way, you don't have to worry about returning the equipment yourself or dealing with transportation logistics.

Our goal is to provide end-to-end service that covers everything from delivering and setting up the equipment to retrieving it when it's no longer needed. This way, you can focus on your rehabilitation journey without any additional stress or inconvenience.

If you have any questions about the pick-up process or need assistance, our customer support team is here to assist you every step of the way.

Various phases of recovery often demand varying equipment requirements. Statewide Home Health Care boasts an extensive fleet of rental items, offering you the adaptability to select particular equipment for the necessary duration. This ensures that your evolving needs throughout the recovery journey are adequately met.

At Statewide Home Health Care, we present a diverse array of equipment choices, granting you the freedom to opt for what aligns best with your condition. Our goal is to empower you with options that perfectly suit your evolving needs.

Absolutely, if you find yourself uncertain about which equipment meets your requirements, Statewide Home Health Care offers you the opportunity to explore various options through rental. This allows you to evaluate different choices before committing to a purchase.

By taking advantage of this option, you can prevent unnecessary expenses on equipment that might not align effectively with your recovery process or long-term needs.

Your decision-making process becomes more informed and tailored to your specific circumstances.

At Statewide Home Health Care, the maintenance and proper functioning of our equipment are paramount to us. Our dedicated team consistently carries out thorough maintenance and servicing on all items to ensure they are in optimal working condition.

In the rare instance of a rented item encountering an issue, you can have complete confidence in our support. Our initial approach typically involves offering troubleshooting guidance over the phone or arranging for a replacement if necessary. In the event that further steps are needed, rest assured, we act swiftly to provide repairs or replacements. Our priority is to minimize any disruptions to your recovery journey.

Your well-being remains our highest priority, and we are committed to ensuring that the equipment you rely on operates seamlessly throughout your rehabilitation process. With our maintenance and repair protocols in place, you can focus on your recovery with the assurance that we're dedicated to the functionality and reliability of the equipment you've rented.

We acknowledge that unforeseen incidents can occur. While minor wear and tear are typically anticipated, if substantial damage takes place, we kindly request that you notify us promptly. The degree of damage will determine the subsequent steps, and in some cases, you may be liable for the costs associated with repairs or potential replacements. Your open communication enables us to address the situation effectively and ensure a seamless continuation of your Hire experience.

While requirements may vary depending on the equipment, we typically require some form of identification, proof of address, and for some items a deposit. Specific requirements will be outlined during the rental process.

There might be instances where your circumstances change, leading you to consider keeping the hired equipment for an extended period. We do provide a purchase option for all the equipment that we hire.

It's important to understand that the hire payments you've made won't automatically be subtracted from the purchase price if you decide to buy the equipment you've been renting. Our approach isn't structured as a hire purchase arrangement.

To gain more insight into the details and implications of purchasing your rented equipment, we encourage you to get in touch with our customer service team (03) 9591 6234. They're readily available to address any inquiries you may have and provide you with further information.

All the equipment available for rental undergoes a thorough cleaning and sanitization procedures.

Our team meticulously follows hospital-grade cleaning protocols, ensuring that each item is comprehensively sanitized before it is offered for hire.

Recognizing the paramount significance of upholding cleanliness and hygiene, particularly for our valued clients, we maintain a total commitment to this aspect of our service.

Your well-being stands as our primary concern, and our unwavering commitment to maintaining the cleanliness of our hire underscores our dedication to your health and comfort.